The problem of delivery

Since the delivery is done with the help of an external company, it may happen that the package we send does not arrive at the agreed time. In this case, you can make sure where your package is very easily.

Delivery by courier service

1. we will send the package number to your e-mail address.


2. if the package is in the courier's warehouse, call them and ask them to redeliver the package.


3. if the courier has lost the package, notify us immediately so that we can send you a new product, and in this case we will handle the complaint.


4. request your package back immediately after receiving it. If you find damage or any discrepancy on the package, please contact our customer service, send a picture of the side of the box and the entire contents of the package to the following email address:

info@Dollcini.com

In the event that the delivery company loses the package or finds it incomplete on the Internet and you do not know what to do, please call our customer service at the following number

+36 30 110 6226.

we are available from Monday to Friday from 09:30 to 16:00.