Warranty and Guarantee Terms

Warranty, guarantee, and commercial warranty terms

Effective: from 30 July 2026 until revoked
Version: JOTALLAS-2026-07-30

This notice contains the terms for accessory warranty, product warranty, mandatory warranty, and voluntarily assumed commercial warranty for products sold in the dollcini.hu online store operated by Dollcini Hungary Kft.

Important: accessory warranty, product warranty, mandatory warranty, and voluntarily assumed commercial warranty are separate legal concepts. Nothing in these terms limits the mandatory rights granted to consumers by law.

This page is supplementary information to the Dollcini General Terms and Conditions . The terms in force at the time the order is placed apply to each order.

1. Definitions and personal scope

Seller: Dollcini Hungary Kft.

Consumer: a natural person acting outside the scope of their trade, profession, independent occupation, or business activity.

The law governing mandatory warranty may also apply, under the conditions defined therein, to micro, small, and medium-sized enterprises acting outside the scope of their trade, profession, independent occupation, or business activity.

Defective performance: the product does not comply at the time of performance with the requirements set out in the contract, the product description, or the law.

Not every damage or wear that develops later during use constitutes defective performance. Each specific claim is assessed based on the condition of the product, the nature of the defect, the circumstances of use, and the relevant rules of evidence.

2. Accessory warranty

In the event of defective performance, the consumer may assert an accessory warranty claim against the Seller.

In the case of a sales contract for goods between a consumer and a business, an accessory warranty claim may generally be enforced within two years from delivery of the product.

If the defect becomes recognizable within one year from delivery of the goods, it shall be presumed that the defect already existed at the time of performance, unless this is incompatible with the nature of the product or the defect.

As part of an accessory warranty claim, the consumer may primarily request:

  • repair; or
  • replacement

, in accordance with the conditions set out in the law.

If repair or replacement is not possible, the Seller does not undertake it, does not complete it within a reasonable time and without significant inconvenience to the consumer, the defect recurs, or the defect is of such a serious nature that immediate remedy is justified, the consumer may, under the legal conditions:

  • request a proportionate price reduction; or
  • terminate the contract.

There is no right to terminate the contract for an insignificant defect.

The consumer is not liable for the necessary and reasonable costs associated with fulfilling a justified accessory warranty claim.

3. Product warranty

In the case of a defect in a movable item, the consumer may, at their choice, also assert a product warranty claim against the manufacturer or distributor.

As a product warranty claim, the consumer may request:

  • repair of the defective product; or
  • replacement of the defective product

.

A product warranty claim may be enforced within two years from the date the product was placed on the market by the manufacturer.

4. Mandatory warranty

Mandatory warranty applies to new durable consumer goods specified by law if their sale price reaches 10 000 Ft.

The duration of the mandatory warranty is:

  • from 10 000 Ft to 250 000 Ft: 2 years;
  • above 250 000 Ft: 3 years.

The warranty period begins on the day the product is handed over to the consumer. If installation is carried out by the Seller, its agent, or an authorized person, the warranty period begins on the day of installation, except in cases specified by law.

In the case of repair, the warranty period is extended by the period during which the consumer could not use the product as intended because of the defect.

During the entire mandatory warranty period, the Seller must prove in order to be exempt that the cause of the defect arose after performance.

4.1. Warranty card and proof of purchase

For products subject to mandatory warranty with a sale price above 100 000 Ft, Dollcini provides the warranty card required by law in paper or electronic form.

For products with a sale price not exceeding 100 000 Ft, issuing a separate warranty card is not mandatory; however, Dollcini provides in a durable and legible form the information necessary to identify the product and enforce warranty rights.

The absence of a warranty card or an irregularly issued warranty card does not terminate the mandatory warranty. The purchase may also be verified with an invoice, receipt, or other document confirming payment of the consideration.

The return of the original packaging is not a condition for enforcing a warranty or guarantee claim.

5. Special rules related to mandatory warranty

5.1. Replacement request reported within three working days

If, due to a defect in a product subject to mandatory warranty, the consumer reports a replacement request within three working days from purchase or installation, and the defect prevents proper use, the Seller will replace the product within the deadline set by law.

If replacement is not possible, the Seller will refund the verified purchase price in accordance with the law.

5.2. Non-repairable product, repeated defect, and repair exceeding 30 days

For products subject to mandatory warranty – with the exceptions defined by law –:

  • if the product is found to be non-repairable, it must generally be replaced within 8 days;
  • if the product fails again after three repairs, it must generally be replaced within 8 days;
  • if repair is not completed by the 30th day after the warranty claim is reported, the product must generally be replaced within 8 days after the deadline expires without result.

If replacement is not possible, the Seller will refund the verified purchase price in accordance with the law.

Deviation for electric scooters: the automatic replacement and refund rules of the regulation on mandatory warranty relating to non-repairable products, repeated defects after three repairs, and repairs exceeding 30 days do not apply to electric scooters. This does not terminate the mandatory warranty, accessory warranty, or the consumer's other statutory rights in relation to electric scooters.

5.3. Repair and replacement deadline

Dollcini strives to complete repair or replacement within at most 15 days.

If repair or replacement is expected to take longer than 15 days, we will notify the consumer of the expected duration in a verifiable manner.

6. Cause of defect, exclusionary circumstances, and proof

Damage or malfunction is not covered by free repair, replacement, or the voluntarily assumed commercial warranty if it can be proven that it arose after performance and is particularly connected to the following causes:

  • improper use;
  • ignoring the use or assembly instructions;
  • overloading or exceeding the permitted load capacity;
  • impact, drop, accident, cut, tear, or other external mechanical force;
  • incorrect assembly, disassembly, or storage;
  • improper cleaning, washing, chemical treatment, or moisture;
  • non-factory repair, sewing, gluing, modification, or interference;
  • pets, sharp objects, fire, heat exposure, or environmental damage;
  • normal wear and tear or natural deterioration;
  • wear of a wear part or consumable part resulting from normal use.

The existence of the above circumstances does not automatically terminate all rights of the customer. It may be relevant only in connection with the specific defect that is causally linked to the given circumstance.

In the case of mandatory warranty, the Seller must prove that the cause of the defect arose after performance. For accessory warranty, the rules of proof are determined by the time the defect is discovered and by the applicable laws.

7. Special terms for product categories

7.1. Women's underwear and other hygiene products

The restriction on returning hygiene products without justification after the package has been opened does not affect accessory warranty, product warranty, or, where applicable, warranty claims arising from manufacturing, material, or other defects in the product.

The detailed rules of the 14-day withdrawal right can be found on the Returns and refunds page.

7.2. Bags and fashion accessories – 1-year voluntarily assumed commercial warranty

Dollcini provides a 1-year voluntarily assumed commercial warranty for bags purchased in the dollcini.hu online store from the date of delivery, unless the product page contains more favorable terms.

The commercial warranty may primarily cover defects of material or manufacture arising during proper use, in particular:

  • manufacturing sewing defects or seam failure;
  • manufacturing zipper or fastener defects;
  • detached handle or strap fastening due to a material defect;
  • manufacturing metal part or buckle defects.

The voluntarily assumed commercial warranty does not cover, in particular, normal wear, overloading, surface damage caused by rubbing, cuts caused by sharp objects, liquid or chemical damage, improper storage, accident damage, or non-factory repair if the defect is causally related to these.

In the case of a justified commercial warranty claim, Dollcini will, at its discretion and taking into account the nature of the defect, provide repair or replacement. If neither solution is reasonably possible, a refund of the actual purchase price paid may be made.

The commercial warranty does not affect the consumer's accessory warranty, product warranty, or any mandatory warranty rights.

7.3. Baby beds, baby furniture, and childcare products

For new furniture and childcare products – if the given product falls within the category of products subject to mandatory warranty and its sale price reaches 10 000 Ft – the mandatory warranty prescribed by law applies.

In the event of structural damage, tearing, fastening defects, or instability of a baby bed, baby furniture, carrier, or other product intended for child safety, use of the product must be suspended immediately until the investigation is completed.

The origin of textile or structural damage is always examined individually. Cutting, external tearing, overloading, improper assembly, or non-factory sewing or repair does not automatically qualify as a manufacturing defect; however, their existence and causal connection to the defect must be assessed according to the relevant rules of evidence.

7.4. Electric scooters

Electric scooters may be subject to mandatory warranty and accessory warranty depending on the product price and the relevant product category.

The battery's natural capacity loss over use and time, as well as normal wear of the tire, inner tube, brake pad, and other wear parts, does not in itself constitute defective performance. However, in the event of a manufacturing or material defect, the consumer's statutory rights remain unchanged.

No fee is charged for inspection within the warranty period.

Outside the warranty or guarantee period, or for scooter inspection ordered specifically as a paid diagnostic service, the fee is gross 20 000 Ft. The paid inspection will only begin after the customer has been informed in advance in writing and has expressly accepted it.

The 20 000 Ft fee includes diagnostics; shipping, parts, and repair costs may be subject to a separate prior written quotation.

If, during the examination of a warranty or guarantee claim, we determine that the reported defect does not fall within the free claim category, paid repair or diagnostics will only be carried out after the customer's separate prior written approval. No hidden or later-notified inspection fee will be charged.

8. Reporting a claim

You may primarily report your warranty, guarantee, or commercial warranty claim at the following email address:

Email: info@dollcini.hu

To ensure a quick review of the case, please provide:

  • the order number or the details of the proof of purchase;
  • the exact name, variant, and – if available – serial number of the product;
  • a detailed description of the defect and the time it was noticed;
  • the circumstances of use and how the defect developed;
  • if possible, clear photos or a short video of the defect and the product's overall condition.

Sending photos and videos can significantly speed up the initial assessment, but it does not replace the condition inspection if one is needed.

Please do not return the product without prior arrangement, as different product types may require different receipt, courier pickup, or on-site inspection processes.

9. Record, decision, and information

Dollcini will prepare the statutory record of the warranty or guarantee claim reported by the consumer and provide a copy of it to the consumer in a verifiable manner.

If we cannot state at the time of the report whether the claim can be fulfilled, we will notify the consumer of our position – in case of rejection, including the reasons and the option to turn to the conciliation body – within five working days in a verifiable manner.

We keep the record for at least three years from the date it is taken.

When the product is accepted for inspection or repair, we provide a receipt or equivalent document containing the data necessary to identify the product and the time of acceptance.

10. Return transport, courier pickup, and costs

In the case of a justified claim accepted under accessory warranty, mandatory warranty, or Dollcini's voluntarily assumed commercial warranty, Dollcini bears the necessary and reasonable costs of inspection, return, repair, replacement, and return shipping.

The method of return transport must be agreed in advance with customer service. Dollcini may provide a courier label, arrange courier pickup, or designate another solution in individual cases.

Products subject to mandatory warranty that are fixed in place, weigh more than 10 kg, or cannot be transported as hand luggage on public transport – except for vehicles defined by law – must generally be repaired at the place of operation.

If repair cannot be carried out at the place of operation, removal and reinstallation, as well as transport to and from the site, shall be arranged by the Seller or the competent repair service.

For electric scooters and other products classified as vehicles under the law, the method of inspection and transport is agreed individually. In the case of a justified warranty or guarantee claim, the necessary costs are not charged to the consumer.

If the inspection shows that the claim is not justified, a fee for returning the product, additional diagnostics, or paid repair will be charged only if it was communicated in advance and accepted in writing by the customer.

11. Repair and parts replacement

During repair carried out under mandatory warranty, only new parts may be fitted into the product.

The repair method, the cause of the defect found, and the date of return of the product are recorded on the warranty card or in an attached document.

Paid repair is carried out only after a prior written quotation and the customer's clear acceptance. The quotation may include labor, parts, shipping costs, and any diagnostic fee.

If the customer does not accept the paid repair offer, we will agree in writing on the method and any previously communicated cost of returning the product.

12. Return and service point

Addressee: Dollcini – Warranty / Service
Partner: MEGA DYNAMIC TECHNICAL Kft.
Address: 1089 Budapest, Golgota u. 4., Building 203, Shop 2029
Phone number: +36 30 110 6226

The service point is not a traditional retail store. In-person product handover is only possible after prior written arrangement with customer service, at the confirmed time.

We are unable to accept parcels sent cash on delivery.

Please include in the parcel: “Warranty / repair – order number”.

13. Rejected claim and legal remedy

If a claim is rejected, Dollcini will state the reason for the rejection in writing and provide information on further administration and legal remedy options.

In the event of a consumer dispute, the consumer may initiate proceedings before the conciliation body having jurisdiction over their place of residence or stay.

Detailed rules on complaint handling and enforcement of rights can be found in the Dollcini General Terms and Conditions .

14. Final provisions

Dollcini is entitled to amend these terms for the future. The amendment does not retroactively affect contracts concluded earlier, or claims already reported and accepted.

If any provision of this notice differs from a mandatory legal provision more favorable to the consumer, the mandatory legal provision shall apply.

In matters not regulated by these terms, the currently effective provisions of the following laws and regulations shall apply in particular:

  • Act V of 2013 on the Civil Code;
  • Government Decree 373/2021. (VI. 30.) on the detailed rules for contracts between consumers and businesses for the sale of goods;
  • Government Decree 151/2003. (IX. 22.) on the mandatory warranty for certain durable consumer goods;
  • Ministry of Justice Decree 10/2024. (VI. 28.) on determining the range of durable consumer goods subject to mandatory warranty;
  • Ministry of National Economy Decree 19/2014. (IV. 29.) on the procedural rules for handling warranty and guarantee claims.

Effective: from 30 July 2026
Version: JOTALLAS-2026-07-30