Dollcini Return policy: within 14 days
At Dollcini, we prioritize customer satisfaction and strive to provide you with the best shopping experience. We understand that sometimes a purchase may not meet your expectations, so we offer a flexible return policy. You can return the products within 14 days of receipt, thus ensuring that you can shop with us.
How to return a product
Returning a product is simple and easy. You must do the following:
1. Contact
If you want to return a product, please send an email to our customer service team at (info@dollcini.hu). Enter the order number, the product you want to return and the reason for the return.
2. Prepare the return
Once your return request has been approved, pack the product securely in the original packaging. Make sure it includes all labels, accessories and documentation that came with the product.
3. Return address
You can return the product to us at the following address:
Dollcini Returns Department
+36 30 110 6226
1089 Budapest, Golgota u. 4, building 203, shop 2008
Hungary
4. Post the return
Return the package to us using a trackable shipping method. We recommend that you keep the delivery note until the return is processed. Please note that the return shipping costs are the responsibility of the buyer, unless the product is faulty or damaged.
Quality issues
If the product has a quality problem or is damaged, please take the following steps:
1. Photograph the problem
Immediately upon receipt of the product, take clear photographs clearly showing the defect or damage. Please make sure the photos clearly show the problem to help us process the return efficiently.
2.Send us an email
Send an e-mail to our customer service team at [ info@dollcini.hu ] with your order number, a detailed description of the problem and photos of the defective or damaged product. Our team will review your case and provide further instructions.
Refunds and Exchanges
Once we receive the returned product, our team will check if it meets the return criteria. If the return is approved, you can choose from the following options:
- Refund: We will process the refund to the original payment method. Please allow a few business days for the refund to appear on your account.
- Exchange: If you prefer an exchange, we will send you a replacement item at no additional cost.
Terms and Conditions
- Products must be returned within 14 days of receipt.
- Returned products must be in their original condition, unused, with all tags and packaging intact.
- Custom made or customized products cannot be returned unless they have a quality problem.
- Shipping costs for returned products are borne by the customer, except for products with quality problems or damage.
Contact
If you have any questions or need help with returns, please feel free to contact our customer service team. We are here to help you and ensure that your shopping experience at Dollcini is exceptional.
Thank you for choosing Dollcini. We appreciate your business and look forward to serving you again.
